Project Manager

Project Manager – Passenger Assistance Improvement Programme Location: Leeds (Hybrid, 2-3 days onsite) Contract: 6 months (with potential extension) Rate: £450/day Are you a change-driving Project Manager who thrives in fast-paced, operational environments? Do you want to lead high-impact initiatives that improve customer experience across the transport sector? If so, we’ve got an exciting opportunity for you. A leading transport organisation is on the lookout for an experienced Project Manager to spearhead a key workstream within their Passenger Assistance Improvement Programme — a high-visibility, business-critical initiative focused on transforming customer service and delivering operational excellence. What You'll Be Doing: Lead the charge in operationalising the passenger assist resource model across the business. Develop & deliver robust project plans, ensuring timelines, milestones, and objectives are achieved. Manage risks, issues, dependencies, and communications like a pro. Collaborate closely with regional and operational teams to embed new, effective ways of working. Engage with stakeholders at all levels — from frontline staff to senior leadership. What We’re Looking For: A proven Project Manager with solid experience delivering business change and transformation. Strong stakeholder management skills — you're confident, credible, and persuasive. Background in operational environments (transport/rail experience a plus, but not essential). Demonstrated ability to drive change at scale in complex, multi-stakeholder settings. A self-starter who’s comfortable with ambiguity and knows how to shape their role. Top-notch communication skills — articulate, engaging, and clear. Why This Role? You’ll be part of a highly visible programme that directly impacts customer satisfaction and service delivery. Backed by strong leadership and a clear roadmap, you’ll have the autonomy to make things happen — with the support you need to succeed. Working Style: Hybrid setup with 2–3 days per week in the Leeds office . Onsite engagement with operational teams is essential — this is a role where your presence makes a difference.

Location: Leeds, GB

Posted Date: 5/4/2025