Customer Service Representative

About Us: We are one of the UK's leading mobility specialists, designing and manufacturing cutting-edge mobility scooters and rise-and-recliner chairs. Our mission is simple: to give people with limited mobility the freedom, independence, and accessibility they deserve. And we’re looking for a motivated Customer Service Associate to provide exceptional support and ensure a positive experience for all our customers. The Role: Manage Communications: Respond to customer enquiries via phone and email, providing prompt and effective resolutions while maintaining a positive customer experience. Upselling: Proactively identify customer needs and recommend additional products or services that enhance their experience, increasing revenue opportunities. Delivery Coordination: Ensure seamless scheduling and delivery of products and services. Administrative Management: Efficiently handle administrative tasks, maintaining accurate records of all customer interactions and transactions. Troubleshooting & Support: Resolve customer issues over the phone or email when possible, reducing the need for engineer visits and optimising service efficiency. Post-Service Engagement: Follow up with customers after engineer visits to confirm satisfaction, process payments where applicable, and explore opportunities for additional services. Complaint Resolution: Handle customer complaints professionally, aiming for swift and effective resolutions that drive customer satisfaction and build long-term relationships. Collaboration & Improvement: Work closely with other departments, leveraging customer feedback to identify opportunities for process and service improvements. What we’re looking for: Experience in a call centre or similar customer-focused environment (preferred) A customer-first mindset, the ability to build trust quickly and listen to customers’ needs, providing solutions that make a difference. Excellent written and verbal communication skills. Ability to multitask and manage time effectively in a fast-paced environment. Problem-solving skills to address customer concerns and identify opportunities for upselling. Strong organisational skills and good attention to detail. Reliable and dependable, demonstrating a strong work ethic. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) & if you have experience working with Hubspot, that's a huge plus. Why Join Us? We’re not just offering a job—we’re offering a career where you can grow, develop, and make a real difference. Here's why you'll love working with us: Competitive salary: £27,500 plus £100 monthly bonus, based on performance targets 37.5 hours a week: Monday to Friday, 9am-5pm & 1 in 4 Saturdays (Where you can work from home and will get a day off in the week) Health & wellbeing support Free eye tests and contribution towards your glasses A choice of pension contributions Real opportunities to grow in your career and develop your skills as we scale the company Free onsite parking A dog friendly office with cute pooches Regular socials ✨ A chance to work for a category-defining business that is scaling rapidly If you’re passionate about making a real difference in people’s lives and working in a supportive, dynamic team, we’d love to hear from you. Apply today and join us in helping individuals live life to the fullest!

Location: Hallen, GB

Posted Date: 5/4/2025