Host - Brighton i360

As a Host at Brighton i360, you will play a key role in delivering exceptional customer service and ensuring the safety and enjoyment of our guests throughout their visit. You will work across a variety of operational areas, including the ticket office, the pod, and our retail store. Your role will be integral in creating a welcoming and memorable experience, contributing to the overall success of Brighton i360. Guest Experience & Hosting: Provide a warm welcome and exceptional service to all guests, ensuring they have a memorable visit. Deliver welcoming speeches confidently, engage with guests in a personable manner, and create a seamless and enjoyable experience. Host and interact with guests throughout their visit, offering information about Brighton i360 and its attractions. Assist with the efficient boarding and disembarkation of guests to and from the pod. Ensure guests' safety and well-being, acting as a first aider when required. Respond effectively to customer inquiries, concerns, and complaints, ensuring prompt resolution in line with our service standards. Assist in managing up to 200 guests during any operational disruptions, providing clear communication and reassurance. Ticketing & Retail Sales: Sell tickets and check-in groups, providing an efficient and friendly service. Upsell a range of ticket packages and retail products to achieve sales targets. Maintain an excellent knowledge of all ticketing and retail offerings. Operate the Maxim ticketing and retail EPOS system efficiently. Operational Duties & Safety Compliance: Operate pod controls in line with pre-defined procedures to ensure a smooth experience for guests. Adhere to all Brighton i360 policies and procedures, ensuring safety and security measures are strictly followed. Support team members across various operational roles as required. Undertake any additional duties that fall within the scope of the role.

Location: Sompting, GB

Posted Date: 5/4/2025