Support Officer [FRS/OPS Support] (AO3) Qld Fire and Rescue

Queensland Fire Department Status Temporary Flexible Full-time or Temporary part-time Tenure Period 7/07/2025 - 5/09/2025 (FT) or ASAP for 6 months (PT) Possibility Of Extension Yes Classification AO3 Salary $2,865.00 - $3,179.00 per fortnight (Full-time) Division Queensland Fire & Emergency Services Region/Directorate GREATER BNE REG Work Unit Sunshine Coast Zone Location: Kunda Park Closing Date Midnight Monday, 12/05/2025 Current Queensland Fire Department employees and volunteers must apply via their internal careers site About Us The Queensland Fire Department (QFD) provides fire prevention, preparedness and response services to fire in the built and landscape environments, as well as scientific and specialist capabilities to Queensland communities. The QFD provides a multi-hazard emergency response, including road crash rescue, bushfire, hazardous material, technical and vertical rescue severe weather incidents, remote and swiftwater rescue, and provides a number of functions supporting community safety outcomes. The department encompasses Queensland Fire and Rescue (QFR), Rural Fire Service Queensland (RFSQ), as well as the broader department which work together to pre-empt, prevent, mitigate and manage the consequences of fires and other emergencies on Queensland communities and support our large volunteer membership across the state. The QFD is an organisation that is committed to reframing the department’s relationship with Aboriginal and Torres Strait Islander peoples, communities, and organisations through activities identified in the QFD Reframing the Relationship Plan, contributing to Closing the Gap outcomes and building our cultural capability. Purpose of the role Regional operational capability comprises of fire and rescue and emergency service staff, and volunteers across QFD and seven regions statewide, working in partnership with other state government departments, local governments and communities to improve resilience and enhance operational capacity during times of emergency. Each region is led by a Regional Assistant Commissioner who focuses on coordination across services, connecting with stakeholders and ensuring the needs of the community are met through local decision-making and place-based service delivery and operational capability. You will be responsible for providing high level confidential administration services and business support to meet the functions of regional operations, development or emergency operations capability. You will set priorities and monitor workflows to manage the functions of human resource and finance administration, records and database management, medal and award nominations, official functions and/or diary management and secretariat duties as required, and monitor for compliance with policy and procedures. You will assist teams in areas of zone and area commands, emergency management, community safety or training to support administrative functions and ensure efficient and effective service delivery to meet regional objectives. Key requirements Highly Desirable Requirements C Class driver’s licence (non-restricted)Government purchasing qualifications (level 1).Knowledge or experience in the use of human resource and finance systems and database management. Special Requirements The incumbent will be required to support the activation of the Regional Operation Centre (ROC) or State Operations Centre (SOC) when required; this may include being deployed to assist with functions of part of a Response Team as directed by the Assistant Commissioner and may require work outside of normal hours (e.g. night shift), including weekends and/or working extended hours. Your key accountabilities Responsibilities Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to: Provide high level administrative support, including assisting in the preparation, review and coordination of correspondence, reports and other materials, including secretariat duties as required, in accordance with departmental requirements.Undertake general office duties, mail distribution, filing, diary control, travel arrangements and functions, maintenance of office equipment and asset records to ensure the efficient management of the office.Coordinate administrative tasks for the processing of work unit records, human resource (leave, staffing arrangements or training courses) and finance administration activities, ensuring compliance with departmental policy and procedures.Utilise databases to create, update, analyse and report on business activities and provide operating support to ensure compliance and effective maintenance of records and access to information.Liaise and maintain positive working relationships with internal and external stakeholders at all levels, including members of the public to support key processes, procedures and delivery of unit outcomes.Coordinate the development, maintenance, training and advice of administrative processes, procedures and use of systems to ensure compliance and the provision of quality support services to the work area.Prioritise workload effectively and perform duties responsibly in the absence of supervision using a high level of initiative to resolve issues and provide recommendation for continuous improvement.Undertake support and administrative duties during emergencies and disasters which may involve short-notice activation and rostering outside of business hours. Capabilities Role To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the “key accountabilities” for this role: Leadership Competency Stream – Individual Contributor (leading self) Vision Stimulates ideas and innovationMakes insightful decisions Results Builds enduring relationshipsDrives accountability and outcomes Accountability Fosters healthy and inclusive workplacesDemonstrates sound governance Once you join us we will want you to exemplify the QFD shared values: RespectIntegrityCourageLoyaltyTrust To find out more about the behaviours and competencies required for this role, visit Leadership competencies for Queensland | For government | Queensland Government Want more information? Please contact Corey Dennis , Zone Commander on phone 0437 837 033 or email corey.dennis@qfes.qld.gov.au . You can also visit our website to find out more information about joining our team. How To Apply Please refer to the QFD Expression of Interest Application Guide for information on how to apply for this role and contact us to discuss any reasonable adjustments if required. To apply for this role, please provide your resume or CV and a one A4 page summary telling us what you will bring to this role in the context of 'Your Key Accountabilities' contained within the role description.

Location: Maroochydore, AU

Posted Date: 5/4/2025