Remarketing Executive

Job Description IAA Australia, a Ritchie Bros. Auctioneers company – is as a Great Place to Work®, we are a trusted leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique multichannel platform processes more than 2.5 million vehicles annually. Headquartered in Westchester, IL, IAA IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. The Remarketing Executive is responsible for the day-to-day processing, preparation, and management of vehicles and other assets for sale through IAA's remarketing channels. Reporting to the Remarketing Team Leader, this role focuses on delivering operational efficiency, ensuring assets are presented to the highest standards, and supporting the team in meeting key performance targets.The role requires strong attention to detail, excellent organizational skills, and a proactive approach to resolving challenges. As part of the remarketing team, the Remarketing Executive will collaborate with operations, transport, and customer-facing teams to ensure seamless asset preparation and auction delivery Responsibilities Process and prepare vehicles and assets for sale, ensuring they meet IAA’s quality standards and timelinesAccurately enter and update asset information in IAA’s internal systemsMonitor the status of allocated stock and follow up on any delays to ensure readiness for saleDeliver customer service via phone and emails supporting timely call queue responsesAssist in resolving vehicle issues such as encumbrances, WOVR status, and outstanding paperworkSupport initiatives to drive buyer participation growth locally & internationallyDeliver performance outcomes against SLA’s and KPIs, such as registration cancellations & refund timely processingSupport the team in meeting KPIs, such as reducing days to sale and maximizing asset returnCollaborate with the operations and transport teams to coordinate vehicle movements, inspections, and auction readinessIdentify and escalate issues impacting asset processing to the Remarketing Team LeaderParticipate in implementing operational improvements to enhance team efficiencyProvide accurate and timely support to sellers and buyers regarding asset status, auction processes, and post-sale actionsAssist in addressing customer queries and resolving auction-related issues, escalating where necessaryEnsure customer processes (e.g., Personal Effects Process) are followed within agreed SLAsMaintain accurate records in IAA’s internal systems to reflect asset status and team activitiesSupport the preparation of performance data and reports as needed by the Remarketing Team LeaderEnsure compliance with internal processes and external regulatory requirementsPerform other duties as assigned Qualifications Previous experience in an administrative, operations, or customer service role (experience in remarketing, auctions, or automotive industries is a plus)Proficiency in data entry and experience working with operational systems or CRMsBasic understanding of asset management or auction processes (preferred but not required)Strong organisational and time-management skills with a focus on attention to detailProactive problem-solving mindset and ability to prioritise tasksExcellent communication and interpersonal skills for effective team and customer interactionsAbility to work effectively in a fast-paced, deadline-driven environmentA collaborative team player who thrives in achieving shared goalsWillingness to learn new processes, tools, and systemsFlexibility and adaptability to support the scaling of operations in a startup environmentProfessional work office environmentAs IAA has locations and customers located around the Australia and New Zealand region, travel may be required to these locations to attend meetings and perform site visits

Location: Dennington, AU

Posted Date: 5/4/2025