Service Manager Southport QLD

Join a national company with a defined career path and growth opportunitiesWe celebrate our team with quarterly and annual awards for high achieversExcellent Remuneration Package, Company Car & Bonuses Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people. We are now looking for an experienced Service Manager to join the Volkswagen team based in Southport. Reporting Into The Group Service Manager You Will Be someone who is passionate about the our brandsHave proven leadership experience from a dealership service environmentHave a high level knowledge of service department processes, policies and proceduresDemonstrate excellent customer service with well developed communication skills both verbal and writtenDemonstrate experience in Service Department KPIs with great time management skillsExperience with Pentana Solutions (Reynolds & Reynolds) preferredCurrent manual Drivers Licence What The Role Entails Providing the best possible service to customers while maintaining an efficient and profitable operationBuilding and maintaining positive customer and employee relationshipsOperating at optimum capacity with good measures to ensure cost controlSetting and obtaining service sales and profit objectivesOrganising, directing and controlling the activities of the Technicians ensuring optimum use of all material and staffing resourcesAssist the Sales Manager to ensure that all CRM scores are at benchmark or betterEnsure the service process is being closely monitored and controlledOn every occasion ensure that all interactions by the dealership are of the highest standard, both internally and externally The Benefits Of Working With Us Commitment to development and mentoring from your team!Discounted Bupa Private Health InsuranceEmployee Assistance Program (EAP)Discounted Gym memberships

Location: Bundall, AU

Posted Date: 5/4/2025