Director of VIP Services

Job Description We are seeking a highly motivated and dynamic Director of VIP Services to lead our guest services team and ensure every guest enjoys a seamless and unforgettable experience. This role requires a passion for hospitality, strong leadership skills, and an innate ability to anticipate and exceed guest expectations. The ideal candidate will be a problem-solver, innovator, and advocate for exceptional customer service. Key Responsibilities Oversee the daily operations of guest services, ensuring smooth guest arrivals, departures, and interactions throughout their stay.Lead, train, and mentor a team of guest service professionals, promoting a culture of excellence and continuous improvement.Develop and implement personalized guest experiences, ensuring each guest receives tailored services to enhance their stay.Handle guest complaints, requests, and inquiries, resolving issues promptly and professionally while maintaining a calm and positive demeanor.Collaborate with other resort departments, including housekeeping, food & beverage, and spa, to ensure guest needs are met across all touchpoints.Monitor guest feedback, conducting surveys and utilizing insights to improve service offerings and identify areas for improvement.Stay updated on industry trends, service innovations, and new guest expectations to implement best practices and maintain a competitive edge.Create memorable, personalized moments for guests, ensuring their expectations are exceeded at every opportunity.Manage VIP guest experiences and special requests, ensuring a high level of attention and service.Develop and execute guest engagement initiatives to build long-term relationships and encourage return visits.Assist in budget management and resource allocation to optimize operational efficiency.

Location: Maroochydore, AU

Posted Date: 5/4/2025