Front Office Team Leader, Mindil Beach Casino Resort

The opportunity Delaware North Australia is hiring a Front Office Team Leader to join the team at Mindil Beach Casino Resort in Darwin. In this hands-on, customer-focused role, you will lead the team to meet brand standards and guest expectations, using your strong leadership and organisational skills for exceptional service and efficient operations. What We Offer THE CITY - Darwin is a tropical paradise with summer all year long. Just a few steps away from some of the most beautiful National Parks in Australia where hiking, camping or fishing take on a whole new meaning THE OFFICE - A vibrant casino resort set amid 30 acres of tropical gardens and located right on the beach, just a three minute drive from the CBD THE TEAM - We are focused on growing a team that enjoys each other's company and love creating the best work possible TRAINING - Thanks to the Delaware North global network, we have access to thousands of online courses and resources EXTRA’S - Employees are entitled to a complimentary meal every shift, complimentary parking, and generous discounts on spa treatments, dining and accommodation What you will do? Assist the management team in day-to-day supervision of Front Office operationsLead and mentor the Front Office team to service excellenceMaximise guest satisfaction by managing guest complaints effectivelyDevelop strong relationships with all departments and stakeholdersPromote a guest culture of "fun and entertainment" through active employee engagementAssist with employee training and performance management More About You Demonstrated experience in a hotel leadership position, preferably in a 4 star propertyQualifications Hotel Management or Hospitality studies is highly desirableStrong knowledge of hotel reservation systems (Opera advantageous)Full availability to work on a 24/7 rotating rosterAbility to train and motivate a team Who We Are Mindil Beach Casino Resort is the leading entertainment destination in the Northern Territory, offering over 600 gaming machines, exciting table games, and diverse dining options. As Darwin's exclusive five-star beachfront resort, with 152 luxury rooms and unique function spaces, we cater to every occasion. At Mindil Beach Casino Resort, you'll play a vital role in creating unforgettable experiences for our guests.

Location: Larrakeyah, AU

Posted Date: 5/4/2025