Customer Service Rep with a Winning Sports Mindset

The Sports-Minded Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service. Essential Duties and Responsibilities: Supports programs that drive team performance toward departmental and organizational goals. Support the customer service and sales teams in reaching operational goals. Recruits and trains new or less experienced customer service and sales staff. Reviews and evaluates work to ensure quality and timeliness. Escalates customer service inquiries. Guides employee behavior to enhance customer satisfaction and foster loyalty.

Location: Indianapolis, IN, US

Posted Date: 5/3/2025