Front Office Supervisor

About us: As the 1 leader in hospitality worldwide, Marriott International has 8100 hotel properties and 30 top hotel brands. Were in 133 countries and territories, and were still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability.We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people. Our highest priority is making you feel as welcome as our guests. We want you to know youre important to us and that youll make an impact in your role, and for that, youll be appreciated and valued. Benefits: Meals & refreshments on duty Uniforms Complimentary car parking Performance based incentives Learning and development opportunities Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide Recognition programmes What you will be doing: Meet & greet all guests and be their first interaction with the hotel Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key Verify guests Marriott Bonvoy number and ensure that this is correctly recorded on their reservation. If guest is not a Bonvoy member, ensure that they are invited to enrol, and benefits are clearly explained Complete cashier and closing reports - process all payment types, vouchers, paid-outs, and charges. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all accounting procedures. Follow company policies and procedures, report accidents, injuries and unsafe work conditions to manager Deal with all guest queries and complaints, escalating where necessary Ensure that all shift checklists and tasks are completed correctly Maximise revenue through proactive upselling and room sales Constantly try to exceed guest expectations and drive loyalty memberships Coach and train other team members about brand standards and how to deliver them Communicate with other departments to create an excellent level of service for all guests Trained to undertake duty manager shifts, as and when required What we are looking for A warm and genuine individual who enjoys putting people first Team first attitude and good leadership skills Strong interpersonal and customer service experience An individual that thrives in a fast paced and demanding environment Previous experience of IT applications Someone who wants to grow and develop within the company Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law. AMRT1_UKCT

Location: Salford, GB

Posted Date: 5/3/2025