Service Delivery Coordinator

Service Delivery Associate – Northampton (Hybrid) Up to £28,000 Benefits This is a customer-facing, entry level service delivery role with an IT solutions provider. As a Service Delivery Associate, you’ll be the first point of contact for a range of client service requests and queries. You’ll manage a shared inbox, respond to enquiries, track service performance, and collaborate with internal teams to resolve issues efficiently. Alongside day-to-day support, you’ll help maintain service documentation, contribute to reporting, and play a part in ongoing service improvements that enhance the client experience. What’s on offer: You’ll join a collaborative operations team in a business that values innovation, customer focus, and continuous development. The role offers hybrid working (3 days in, 2 from home after probation), 25–30 days’ holiday (plus bank holidays), subsidised healthcare, life insurance, flexible benefits via Perkbox, and regular social events. The company also provides high-spec tech for office and home use, and a structured training and mentoring programme to support long-term progression. What we’re looking for: 1–2 years’ experience in a client-facing or customer service role (ideally in IT or a related sector) Strong communication skills and a professional, solutions-focused approach Good working knowledge of Microsoft Office tools (especially Outlook, Word, Excel) Highly organised, with the ability to manage multiple priorities and meet deadlines Strong attention to detail and accurate record keeping Experience producing service reports or performance metrics is a plus Familiarity with ITSM tools (e.g. Autotask) or an understanding of SLAs would be beneficial A background in IT service delivery or ITIL Foundation certification is desirable, but not essential If you’re looking for a structured role where you can develop your skills and grow within a well-established tech business, we’d love to hear from you.

Location: Northamptonshire, GB

Posted Date: 5/3/2025