Application Support Manager

IT Support Manager: Fintech | Warwickshire (Hybrid - 3 days in the office) Salary: £50,000 - £55,000 benefits package, which includes share options, pension, life cover, income protection, private medical insurance, EV car scheme, and Bike to Work scheme. Our client provides financial planning and investment management firms with cutting-edge client portal technology that improves efficiency, ensures compliance, and lift client engagement. They are looking for a Support Manager to lead and motivate the Support & Technical Support teams, ensuring efficient service delivery, continuous team development, and high-quality client support. Responsibilities: Manage daily operations of the teams, ensuring efficient workload distribution and adherence to KPIs/SLAs. Monitor ticket queues, assess service quality, and address performance gaps. Coordinate team tasks, prioritise service-related issues, and manage incident resolution, including major incidents and client communication. Identify trends in support queries and work with development teams to prioritise improvements. Oversee team training, promoting continuous growth in skills and knowledge. Motivate and inspire the team to maintain a “clients come first” mindset. Provide monthly reports on team performance and client usage statistics. Key Skills & Experience: Proven leadership experience in a support desk environment. Experience with Jira Strong time management and the ability to inspire and motivate teams. Excellent people management and customer service skills. Adaptable to process changes while focusing on team development. Please get in touch with Joely at Synchro to explore this fantastic opportunity further!

Location: Warwickshire, GB

Posted Date: 5/3/2025