Support Centre Officer

About us: Workskills is a progressive, leading, not-for-profit employment services provider in Southern Tasmania. Our focus is being a great community organisation where our people have the ability to excel. Our commitment to our clients is quite simple - to truly understand and prepare our clients for their future, to place our clients in meaningful jobs or training; and to help keep the employment or training opportunity – for the benefit of individuals, families and communities. With a strong focus on customer service, our dynamic teams are genuine and passionate about changing lives. We are focused on continuous improvement and driving performance to best support individuals, employers and the broader community. Workskills provides the environment where our people can have a defining influence on the lives of Tasmanians – after all we have been doing this for over 40 years. The Opportunity As a Support Centre Officer, you will serve as the first point of contact for internal and external stakeholders, delivering exceptional customer service and administrative support. The Support Centre team manages all Workskills incoming phone enquiries, assists with participant appointment needs, and completes compliance-related administrative tasks for the organisation. The be part of the Support Centre Team team requires excellent multitasking, attention to detail, and the ability to thrive in a busy call centre environment. This position calls for professionalism, confidentiality, resilience and a strong commitment to the organisation's mission to positively impact the Tasmanian community. About you Experience working in a customer service or call centre environment Self-motivated, with sound organisational and time management skills Advanced computer skills in Microsoft Office Confidence to verbally communicate with empathy, identify customer needs and provide solutions Excellent written skills with high attention to detail to confidently record client information into database systems Commitment to ensuring confidentiality The ability to problem solve on the go and work within a busy team What we offer A friendly, supportive team environment Salary Packaging Options 5 weeks annual leave 12 days personal leave 12 days flex leave Training and development opportunities Take the next step To find out more about this exciting career opportunity contact Sondra on 0418 925 423 . For a copy of the Position Description please click here – (if viewing via Seek, please go to our Website https://workskills.org.au/ then scroll to the bottom of the home page and click “join our team” to view the ad and linked position description via our Careers Portal) You can apply via our Careers Portal as mentioned above, or click the Seek Quick Apply button now! Your application must include: current resume one-page cover letter detailing your vision of success in this role as it relates to the selection criteria Workskills Tasmania is a proud Employer of Choice, dedicated to championing equity and diversity within its team. We extend equal opportunities to all candidates and actively welcome applications from individuals with diverse backgrounds. We encourage Aboriginal and Torres Strait Islander people to apply for all positions. As a Child and Young People Safe Organisation all employees are required to undertake a Working with Children Check and a National Police Check. Applications will be reviewed upon submission. All applications are treated in the strictest of confidence.

Location: North Hobart, AU

Posted Date: 5/3/2025