Customer Service Assistant

WHO WE ARE Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September 1990, we can attribute our success to our people and culture. Our shared values of honesty, respect, teamwork and commitment to providing exceptional customer service through hiring quality products is our point of difference within the equipment hire industry. We are committed to being an employer of choice, creating an environment where every individual can thrive and contribute to our collective success as we continue to grow. WHAT WE OFFER · Competitive salary. · Comprehensive training and ongoing support. · Opportunities for career advancement within the company. · A supportive and friendly team environment. WHAT WE ARE LOOKING FOR Previous experience in the hire or construction industry or a similar role would be advantageous. Ability to handle multiple tasks simultaneously in a fast-paced environment. Genuine interest in machinery and equipment (training will be provided). Positive attitude and a collaborative team player. Proficiency in basic computer applications. Forklift and MR licence are an advantage Working Hours: Full-time position with 47.5 hours per week. Availability to work flexible hours, including some Saturdays and Sundays. About the role We are looking for an amazing Customer Service Assistant to join our constantly growing business based in our two locations in South Toowoomba. You will be responsible for but not limited to Greet and assist customers, providing exceptional service in all customer interactions. Maintain cleanliness and support smooth operation of the branch showroom, yard, and storage areas. Complete inspections, clean, maintain and service hire equipment to a high standard. Coordinate with operation and workshop team members to ensure timely preparation and availability of equipment. Instruct and demonstrate to customers on how to safely use our equipment. Pickup and deliver equipment from customer sites and between branches. Safely load and unload equipment. Process hire contracts, including paperwork and payment transactions. Provide detailed information on equipment usage, availability, and pricing. Assist with general tasks as needed. How to Apply If you believe this role aligns with your skills and experience, and your contribution will bring about an impact, we’d love to hear from you. Please indicate in your application which is your preferred location

Location: Harristown, AU

Posted Date: 5/3/2025