Business Systems Improvement Project Officer

ARE YOU SKILLED IN DEVELOPING AND ENHANCING BUSINESS SYSTEMS? About Environmental & Regulatory Services Environmental & Regulatory Services is a people-focused and purpose-driven team that pride themselves on the quality of work they do, while having fun and actively building an environment where people enjoy coming to work and go home feeling valued. About the position The Business Systems Improvement Project Officer position is responsible for the overseeing and delivery of system and process improvement projects across the Environmental & Regulatory Services branch. They will support the Principal Business Support and Systems with operational requirements related to Business support and systems. They will contribute to strategic and operational planning with a focus on continuous improvement and customer service excellence. They will analyse current processes, practices, and systems to identify opportunities for improvement, and efficiency with a strong focus on innovation and automation. They will also be responsible for engaging with key stakeholders, researching options, providing recommendations, and contributing to the design and delivery of solutions that meet stakeholder needs and add value to the business. This position will work under general direction. The salary range for this position is $81,856.93 - $87,550.25 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation. This is a Permanent Full time position based in the Toowoomba CBD. CBD Parking provided. Professional development and learning opportunities. Salary sacrificing opportunities to boost your superannuation. Corporate discounts on selected private health insurance. Active social club – TRC Employee’s Association. Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership. Free Flu Vaccinations and Skin Checks. Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems. How to be successful in this position - Success Criteria Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the Position Description (Once logged into your Seek account, click the ‘Apply’ button to be redirected to the Toowoomba Regional Council advertisement to access the Position Description and to apply). Demonstrated experience in undertaking and monitoring project activities including development and implementation of systems and processes relevant to the work areas. Knowledge of statutory requirements of the work area. Highly developed computer literacy skills and proficiency in the use of a multitude of software systems, programs, and packages to deliver outcomes. Ability to learn about new technologies, business and operating methods quickly and use them efficiently and effectively. Ability to provide accurate, timely advice in a helpful and supportive manner to support project objectives, address community and council needs and influence others. Presents a clean and tidy environment that facilitates comfort for internal and external clients Ensures the client’s needs are addressed and, where required, provides additional information and/or support. Demonstrated ability to understand clear instructions and provide a consistent and proactive support service. Demonstrated ability to articulate information clearly using appropriate numeracy, grammar and language, monitor feedback and adapt communication style. Ability to actively listen to others and ask clarifying questions. Ability to work cooperatively in a team environment and contribute to a positive team culture. Demonstrated ability to deal with competing priorities, manage time, set priorities, plan and organise own work, functions, activities, or duties, to achieve specific objectives. Demonstrated ability to exercise judgement and initiative where procedures and practices are not clearly defined. Ability to research better practice and emerging technologies relevant to branch services. Understanding of and commitment to Council’s Organisational Value and Behaviour of Respect. How to apply To apply, please: Answer the application question, and Submit your resume, ensuring it clearly demonstrates how you meet each of the Success Criteria in the Position Description. The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position. PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above. Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online. For further information Please contact Tennille Gallaway on (07) 4688 8389 within business hours. Closing date The closing date for applications is at 11:45pm on Sunday, 13 April 2025. About Council The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia. Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Location: Harristown, AU

Posted Date: 5/3/2025