Service Operations Manager

This growing HVAC company is on the lookout for a skilled Service Operations Manager to bring calm to the chaos and keep the cool air flowingliterally. With a strong presence in the chilled water and refrigeration space, theyre known for their dedication to commercial and residential clients alike. This role is ideal for someone who thrives on coordination, efficiency, and making things happenwithout breaking a sweat. What you'll do Coordinate and schedule the HVAC service and repair teams for optimal efficiency Collaborate closely with management and technicians to prioritize daily callouts, maintenance, and ongoing projects Be the main point of contact for customershandling service inquiries, scheduling, and ensuring smiles all round Track and monitor job progress to make sure every repair and service meets the companys standards and timelines Maintain clear and accurate records of jobs, interactions, and outcomes Support the field teams with admin, troubleshooting, and the occasional curveball Analyse reports and identify opportunities for follow-up workthen quote like a pro What you'll need Experience in a service operations or coordinator roleideally within the HVAC industry Knowledge of HVAC systems (installation, maintenance, repairsyou know the drill) Strong admin chops and the ability to multitask without losing your cool Excellent communication and customer service skills High attention to detail and a knack for solving problems before they escalate Proficiency in Microsoft Office and digital scheduling tools Any formal certification in HVAC or operations is a big plus

Location: Cape Town Region, ZA

Posted Date: 5/3/2025