IT Support Specialist

Job Description Job Description We are seeking an IT Support Specialist to join our team in HARTSDALE, New York. In this role, you will be the first point of contact for technical support, providing solutions to various tech-related issues, and playing a key role in implementing strategic tech projects. You will also manage our asset inventories and technical knowledge base, and oversee A/V setup for school events. Responsibilities: • Act as a primary contact for tech support hotline, addressing and resolving tech-related inquiries • Monitor alerts, logs, and dashboards to preemptively identify and mitigate potential tech issues • Provide hands-on support in classrooms, aiding teachers in learning new systems and tools to enhance their digital fluency and productivity • Work collaboratively with the technology team to execute strategic projects involving systems administration, automation, software development, data analysis, and ed tech integrations • Maintain meticulous records of asset inventories and technical knowledge base, and develop dashboards and other analytical tools for efficient information management • Take charge of A/V setup for school events, ensuring smooth technical operations during these occasions.• Job Title: IT Support Specialist • Must have at least 2 years of experience in a similar role • Proficient in Desktop Support • Familiarity with Student Information Systems • Experience in handling Audio Video equipment • Excellent problem-solving skills • Ability to communicate technical information to non-technical staff • Strong knowledge of network security practices and anti-virus programs • Ability to work independently and in a team • Excellent customer service skills • Bachelor’s degree in Information Technology or related field preferred

Location: Hartsdale, NY, US

Posted Date: 5/1/2025