Customer Care Representative - Order Entry Specialist

Job Description Job Description We're currently recruiting a Customer Service Representative for one of our fast-growing, nationwide clients with nearly 50 years of excellence. If you're interested in learning more about this fantastic opportunity, please apply with your updated resume today!" Duties and Responsibilities Respond to customer calls and emails Respond within time standards, Check Order Status, Check Inventory, Track Shipments Provide Product Info & Pricing, etc Review/Analyze/Execute emails within response-time standards Process QA Requests from Order Entry Team Process orders, credits, or return authorizations Research and resolve customer inquiries Process XML & EDI Orders Process Demo Requests Process Warranty & Replacement Orders Cancel/Revise Purchase Orders after released into production Check inventory as needed Correspond with Corporate's Product & Pricing Coordinator Process Corporate Portal Customer Requests Attend daily/weekly meetings as needed Review Reports As Required Facilitate Showroom Walk In Appointments (Add to Showroom Calendar) Assist customers in the showroom as needed Supports Literature Program (inventory, orders, binders, replenishment, etc) File Documents in accordance with local guidance Additional duties as assigned Requirements Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals Education High school diploma or general education degree (GED); or one to three years of related experience and/or training; or equivalent combination of education and experience or military equivalent. Company Description We are a staffing company dedicated to connecting you with long-term career opportunities. Our goal is for the client to transition you into a permanent role after a trial period of 720 hours. Ideally, this transition comes with a pay increase upon permanent placement. Company Description We are a staffing company dedicated to connecting you with long-term career opportunities. Our goal is for the client to transition you into a permanent role after a trial period of 720 hours. Ideally, this transition comes with a pay increase upon permanent placement.

Location: Lenexa, KS, US

Posted Date: 5/1/2025