Commercial Lines Insurance - Account Coordinator

Job Description Job Description Hoops HR is seeking a Commercial Lines Account Coordinator on behalf of a leading insurance agency to join their team! Office Location: Austin, TX. Work Hours: Full time position, hybrid work schedule with flexible start/end times between 7:45am - 5:00pm. Will need to be onsite for onboarding, then transition to a hybrid schedule (2 days a week in-office) Our Awesome Benefits/Perks: 401K employer match Medical, Dental, and Vision Insurance with HSA and FSA options Pet Insurance Fitness Center Discounts Employer-paid life insurance and disability Voluntary benefits (such as critical illness and accident insurance) Travel reimbursement Tuition Reimbursement Employee Referral Program Opportunities for growth and promotion up to leadership level And so much more! Commercial Lines Account Coordinator - Role Overview: The Account Coordinator will assist Commercial Account Managers and the team in the day-to-day service of assigned accounts, processing of documents, and maintaining computer-based client files. Must provide prompt, accurate, and courteous account service to clients, co-workers, and insurance company representatives. Commercial Lines Account Coordinator - Role Responsibilities: Supports middle to large commercial insurance client accounts Multi-task in a fast-paced environment handling a large volume of calls, emails, faxes, and paperwork without cutting corners while maintaining accuracy and integrity Manage a large number of time-sensitive client issues at any given time Provide top-notch client service to clients Research coverage issues and think outside the box to solve problems, following up promptly with actionable solutions Resolve client issues in a timely manner proactively and collaboratively with the team to ensure insurance programs run smoothly Issue Certification of Insurance (COI’s) timely Resolve billing issues and reinstatements with carriers/clients Ensure accuracy, successful implementation, and ongoing administration of commercial insurance programs Learn & develop technical knowledge through vendor meetings, research and training classes on an ongoing basis Keep a detailed record of correspondence through the agency's management system with prospective and existing clients, vendors, and referral partners Commercial Lines Account Coordinator Requirements: 6 months to 1 year of related insurance experience required (customer service, claims, billing, etc.) Active TX State Property and Casualty Insurance license highly preferred (must be obtained within the first 90 days of employment; failure to do so will result in termination) Ideal candidates have worked in commercial insurance within an insurance agency and/or for independent insurance offices (i.e. State Farm, Allstate, Liberty Mutual, etc.) and are looking to grow their insurance career in a bigger company with more opportunities! Associate’s Degree preferred, but not required (or equivalent in education and experience) Tech Savvy; Proficient in Microsoft Office Suite products (Word, Outlook, Excel, and PowerPoint) preferred Experience with Applied Epic (Insurance Agency Software) a plus Moderate level of technical-commercial insurance coverage knowledge a plus Candidates with experience in these roles are great fits for this job: Account Representative, Junior Account Manager We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Location: Brushy Creek, TX, US

Posted Date: 5/1/2025