LTU Facilities Operations Coordinator - Water Service

This position is a key management position for the Lincoln Water System managing and coordinating a highly visible team of water service professionals engaged in customer relations, metering, cross connection control, and water main/water service locating. This team also functions as first responders for water outages on a 24/7/365. The position is responsible for managing an operations budget in excess of $3.0M and supports and assists in large capital improvements projects related to water main replacements and lead service line replacements. Additional responsibilities include public engagement, presentations, code enforcement, and technical assistance to the public and contractors. Lincoln Water System is one of 11 divisions in the City of Lincoln Transportation and Utilities (LTU) Department. The LTU team provides transit, transportation, and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. The Department's mission is to responsibly deliver, enhance and maintain vital infrastructure and services for the good of our community. We value our team's forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community's quality of life together. Direct reports hours are M-F 7:30 AM to 4 PM and on call as scheduled. This position is located at 2021 N 27th St. Lincoln NE 68503 More information on the Transportation and Utilities Department can be found here: https://www.lincoln.ne.gov/City/Departments/LTU Water Service Operations & Management Managing service vehicles, equipment, and preventative maintenance programs. Managing inventory of service supplies (e.g., meters, tools, tapping supplies). Overseeing emergency calls such as water main breaks, frozen lines, and service leaks. Developing and managing an operational budget for service sections. Respond to customers and contractors in a timely manner. Meter Shop Supervision Large meter testing and repairing while ensuring accuracy of meter billing data Implementing a meter replacement and radio-read installation program. Managing hydrant meter permit program. Water Service & Locators Staff Overseeing service techs for service taps, One-Call locates, meter installation or inspection. Monitoring damage to private property and following up on repairs or reimbursements. Reviewing and approving water service plans for new construction or reconnections. Keeping accurate and permanent records of customer service work. Cross Connection Oversee regulatory compliance, testing of Backflow Preventers and Premise Surveys and new meter and backflow installations. Team Leadership and Professional Conduct Maintaining strong, professional relationships with coworkers, officials, and the public. Demonstrating reliability through attendance and schedule adherence. Fostering a respectful, positive work environment. Modeling professionalism, ethical decision-making, and initiative. Completing required training, certifications, and personnel paperwork in a timely manner. Employee Training & Safety Monitoring performance and conducting regular employee reviews. Scheduling and tracking CEUs for operator training and compliance. Leading regular safety meetings and ensuring compliance with safety regulations. Identifying staff training needs and creating training plans. Leading special projects, preparing reports, or participating in departmental committees. Thorough knowledge of the principles, practices, methods, processes and operating procedures related to water, asset management principles and software to document such data. Thorough knowledge of occupational hazards and employee safety related to operation of water, operation, repair and maintenance of a wide variety of specialized equipment utilized in water. Ability to plan, assign, supervise, inspect and evaluate the work of subordinate personnel, contractors and consultants. Ability to interpret rules, regulations and policies, and to make decisions in accordance with established standard operating plans, procedures and practices. Ability to establish and maintain effective communication and working relationships with City officials, superiors, co-workers, subordinates, contractors, regulators, consultants and the public. Ability to communicate effectively both orally and in writing. Ability to compile and maintain operational records utilizing paper, photographic and video systems and modern electronic devices. Ability to participate successfully in professional development opportunities and translate industry leading methods, practices and processes to facility operations. Graduation from an accredited four-year college or university with major coursework in environmental science, environmental engineering construction/construction management, biology, chemistry or related fields, and four years of experience in the operation and maintenance of a water resource recovery facility, wastewater collection, water production, distribution system or construction/construction management including six months of experience in a supervisory capacity; or any equivalent combination of training and experience which provides the desirable knowledge, abilities, and skills. Necessary Special Requirements Possession of Nebraska Grade III and Grade VI Water Operator Certificate, or equivalent certification from another State recognized or reciprocal with Nebraska.

Location: Air Park, NE, US

Posted Date: 5/1/2025