Day Concierge

One of our clients is looking for an experienced concierge to join their team at a Luxury Residential Building based in Vauxhall. About you: Experienced in luxury settings - Residential or Hotel 5 star customer service. Excellent communication skills. Proactive and can do attitude. About the role: Shift pattern: 4on 4off, 7am to 7pm Salary: £30,240 per annum Duties: Welcoming residents and visitors into the building in a polite and friendly manner. Provide a presence in the building and in the main reception area. Dealing with all residents requests and complaints efficiently. Taking inbound phone calls, redirecting, or taking messages as required. Accurate parcel handling and recording. Key management including signing out of key cards to contractors and ensuring their prompt return. Maintaining a log book of current and past contractors and on-site visitors. Internal and external patrols of the development Deliver excellent customer service to all residents. Greet all residents professionally and courteously. Proactively anticipate resident's needs. Aid and engage with all guests/residents and colleagues within the development. Always act as an ambassador for the company. Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner. Verify all visitors, suppliers, and contractors. Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system. Carry out regular building checks and log/report any maintenance that is required through the correct channels. Adhere to health and safety, fire, and bomb threat procedures. Report anything which causes concern to staff or residents to the appropriate authority. Understand and be aware of your Departmental Standard Operating Procedures and always adhere to these. Ensure the communal areas are always kept clean, tidy, and presentable. Light cleaning duties to ensure the building is kept clean, tidy and presentable. Report any incidents, problems, or complaints to the appropriate manager promptly. Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing. Complete the am/pm/overnight operational reports and handover and report any operational issues.

Location: South West England, GB

Posted Date: 5/1/2025