Service Advisor - Ballymena

VANRATH have partnered with a global car dealership and manufacturer. The organisation is recruiting a Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression within aftersales. You will be reporting to the Aftersales Manager and working a 42.5 hour week. Permanent role. Place of work is Ballymena. Salary Fully Negotiable Fantastic benefits, company pension scheme, etc. Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with the Aftersales Manager for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a Service Advisor or Aftersales role Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving licence (with less than 9 points) Skills: service advisor motor customer advisor franchise motor industry customer support customer service advisor Benefits: fantastic benefits package

Location: Ballymena, GB

Posted Date: 5/1/2025