Contact Centre Executive - Contract

Contract Contact Centre Executive (Hybrid) Location : Central Manchester - You need to be able to work 1 day a week in the office Salary: £24k per annum Hours: Full-time, shifts between 7am-7pm, Monday to Friday (3 weeks of paid, full time training offered - normal office hours) Training Dates: Full Time - 27/5/25-13/6/25 Role: Handle inbound calls, provide information, book tours, and take reservations for Back-Up Care. Make outbound calls to follow up on bookings and enquiries. Educate customers on Back-Up Care policies and procedures. Maintain high customer satisfaction. Requirements: Experience in customer service or an inbound contact centre. Availability for shifts between 7am-7pm / Monday to Friday after training. Attend meetings and training in the Manchester office 1 day per week. Experience of handling high volume inbound calls. Quiet, distraction-free workspace and good internet connection. Why Bright Horizons? Voted Great Place to Work for 17 years. Awarded Great Place for Wellbeing and Great Place in 2023 Committed to flexibility, work-life balance, and wellbeing. Inclusive employer welcoming all backgrounds. If you share our passion and values, and meet most of the requirements, we encourage you to apply! Note: A DBS is required for this role.

Location: Manchester, GB

Posted Date: 5/1/2025