Senior Service Advisor

Senior Service Advisor Mercedes Benz Newbridge Salary up to £30,000. OTE £35,000 Colleague Benefits Enjoy your birthday off on us every year! Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands. Industry leading training and development opportunities. Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year. Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions! YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping! Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships. Up to 5 study days off per annum, plus time off for any exams. Role Overview Customer Interaction & Needs Assessment: Greet customers professionally, assess their vehicle service or repair needs, and provide informed recommendations. Work Estimates & Communication: Provide clear estimates, obtain authorisation for additional work, and maintain transparency with customers regarding service. Workshop Management & Records: Monitor workshop progress, manage workload efficiently, and maintain detailed records of customer instructions and work. Financial Oversight & Invoicing: Prepare accurate invoices, monitor department financial performance, and implement corrective actions for improvement. Team Collaboration & Customer Satisfaction: Address complaints promptly, maintain a professional reception area, and support fellow Service Advisors in a team environment.

Location: Newbridge, GB

Posted Date: 5/1/2025