Audio Technical Support Engineer

We currently have an exciting opportunity for a Technical Support Engineer to join our clients growing Customer Support Team in response to increased demand. Role Purpose Provide technical support for audio products via email and phone to clients worldwide Troubleshoot and repair products during global site visits Process and dispatch spare parts Maintain detailed and accurate support case records (using Zendesk and other internal tools) Participate in the weekend support rota and support stock control and inventory audits Ideal Candidate Profile Experience & Education 3 years' experience in music technology or related industry Electronics Engineering qualification or Music Technology degree (or equivalent hands-on experience) Experience with manufacturers, rental companies, or live sound environments Familiarity with Audio products is advantageous Technical Skills Strong analytical and troubleshooting skills — logical, methodical, and precise Good knowledge of live sound workflows and audio networking (e.g., Dante Level 2, SoundGrid, AoIP) Proficient with audio hardware and software Basic networking skills (Cisco certifications are a plus but not required) Soldering ability and understanding of circuit diagrams (desirable, not essential) Personality & Values Highly customer-focused, proactive, honest, and collaborative Strong communication skills in English (verbal and written); additional European language is a bonus Self-motivated and capable of working independently or within a team Genuinely enjoys problem-solving and continuous learning Comfortable with administrative tasks such as case documentation and email support

Location: Surrey, GB

Posted Date: 5/1/2025