Complaints Manager

Complaints Resolution Team Leader (FTC) 10 month fixed term contract Financial Services Kent – hybrid role Finitas are working with a global financial services company. They are looking for a Complaints Resolution Team Leader. You will be leading a team and responsible for the development, implementation, and maintenance of the company’s Complaints Handling Framework. You are responsible for ensuring that complaints are dealt with and in line with regulatory requirements with customers receiving good outcomes meeting the Consumer Duty. Knowledge: Knowledge of Conduct Risk and Consumer Duty regulations. Good understanding of the FCA/PRA rules and guidelines in relation to complaints handling Demonstrable experience of managing a team Significant complaint resolutions experience If you enjoy leading a team and pride yourself on good customer service then this could be the perfect role for you.

Location: Kent, GB

Posted Date: 5/1/2025