Logistics Administrator

Job Title: Sales/Logistics Administrator Location: Sutton, Surrey Hours: Hybrid Salary: Competitive Are you a confident communicator who thrives in a fast-paced environment? We're looking for a Sales/Supply Service Representative (SSR) to join a dynamic team based in Sutton. This is a hybrid role, combining customer service and supply chain support—perfect for someone who enjoys building relationships, solving problems, and staying organised. About the Role: As an SSR, you will be the first point of contact for customers or suppliers, depending on whether your role focuses more on the sales or purchasing side. You'll handle everything from order placement to query resolution, playing a key role in ensuring operational excellence across the business. Key Responsibilities: Sales-side duties include: Handling incoming customer orders via phone and email Entering and managing orders through an ERP system Resolving issues such as pricing questions or delivery delays Building strong relationships with customers and internal teams Investigating and resolving customer complaints Keeping systems and colleagues updated with accurate information Purchasing-side duties include: Placing supplier purchase orders and maintaining stock levels Liaising with suppliers, warehouses, and logistics providers Managing product availability in line with stock policies Addressing and logging purchasing-related issues or complaints Maintaining excellent communication with external and internal stakeholders Who We're Looking For: You’ll be a great fit if you have: Excellent communication skills – both written and verbal Resilience under pressure – you're calm, collected, and quick-thinking A solutions-driven mindset – you enjoy solving problems and improving processes Team player attitude – willing to pitch in and help where needed Strong numeracy skills – comfortable with figures, percentages, and basic data Solid IT proficiency – especially with Word, Excel, and email; ERP/CRM experience a bonus Previous admin or customer service experience – highly beneficial Minimum GCSEs (or equivalent) in Maths and English (Grade C or above) Benefits: Generous discretionary bonus scheme 25 days annual leave bank holidays Extra leave for birthdays, weddings, and moving home Excellent pension plan, life assurance & income protection Access to wellbeing services, annual health checks & flu jabs Cycle to work scheme Hybrid working up to 2 days per week (subject to team requirements) Fresh fruit, coffee, tea, and soft drinks are provided in the office If you're organised, proactive, and ready to join a fast-moving business that values teamwork and continuous improvement, we want to hear from you! Apply now and bring your energy to this exciting opportunity!

Location: Sutton, GB

Posted Date: 5/1/2025