Manager Customer Service

Manager Customer ServiceJob LocationsCA-ON-TorontoPosition Type Full Time Postal Code M5B 2L7 Requisition ID 2025-435718 Category Professional: (IT, Finance, Legal, HR, Talent Acquisition, Administrative, Customer Service)SummaryManager Customer ServiceThe Customer Service Manager is responsible for superivsing associate performance and development on a daily basis. Works with associates to ensure client and customer goals and objectives are being delivered. Responsible for associate timekeeping and all administrative functions involved with supervising associates. ResponsibilitiesAdvantage Sales and Marketing LLC dba Advantage Solutions is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. Advantage Solutions services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position SummaryThe Customer Service Manager is responsible for superivsing associate performance and development on a daily basis. Works with associates to ensure client and customer goals and objectives are being delivered. Responsible for associate timekeeping and all administrative functions involved with supervising associates. Essential Job Duties and Responsibilities- Supervise day-to-day responsibilities to ensure associates are in the best position to meet client/ customer goals:- Resolve associate conflicts, concerns, and opportunities in order to enable associates to effectively perform their duties- Keep Director Supply Chain informed of any critical issues- Maintain accurate associate timekeeping, paid time off, and appointments- Recruitment Process, including resume review, interviews, on boarding & training- Meet regularly with Supply Chain Director to discuss associate engagement, performance, and opportunities- Maintain own clients / process orders EDI and manual / scrub all orders to ensure order quantities, pricing, lead times, promotions are accurate. Works with Supply Chain to ensure orders shipped complete. Advise customers of short shipments. Ensures all 945's (B/L) are received so customers can be invoiced. Works with customer on any changes to orders or appointment resolution.- Support Advantage audit requirements on proof of delivery and purchase order support for invoice revenue recognition. Supervisory ResponsibilitiesDirect Reports- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resourcesIndirect Reports- This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements- Travel and Driving are not essential duties or functions of this job Minimum Qualifications Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): High School Diploma or GED Or 5 years of customer service experience(Preferred): Bachelor's Degree Or 1-2 years lead or supervisory experienceField of Study/Area of Experience: 1-3 Years of experience in Customer Service Supervisory Role Skills, Knowledge and Abilities- Excellent Customer Service Skills- Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers- Strong Written & Verbal Communication Skills- Supervising Skills, to include Delegating Responsibility, Training, & Evaluating Performance- Research & Analysing Skills- Strong Priortizing Skills- Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment- Strong data entry skills Environmental & Physical Requirements Office / Sedentary RequirementsTypically, requires the abilty to sit for extended periods of time (66% each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 5 kgs.

Location: Toronto, CA

Posted Date: 5/1/2025