General Manager

We are excited to offer an opportunity for a General Manager at our North York, Ontario location. In this role, you will be responsible for overseeing operations across multiple locations, ensuring operational efficiency, compliance, and business growth. The position involves managing centralized functions such as inventory management, marketing, and resupply teams, while providing leadership and support to clinical staff and other operational personnel at retail locations.Responsibilities:Manage and streamline operations at the head office, overseeing inventory control, operational teams, and restocking efforts to ensure operational efficiency and scalability.Lead and support retail staff, including clinicians and support personnel, across all locations, driving performance, patient satisfaction, and adherence to best practice protocols.Track and analyze key performance indicators (KPIs), such as referral conversion rates, patient compliance, and resupply sales, utilizing data to guide strategic decisions.Design and implement standardized procedures, policies, and training programs across all locations to ensure operational consistency and improve effectiveness.Provide detailed monthly progress updates on key performance objectives to ensure transparency and alignment with overall business goals.Address and resolve escalated operational and patient issues, promoting a culture of excellence and continuous improvement in service delivery.Foster business growth through collaboration with internal teams, including Sales and Marketing, to enhance patient acquisition and retention strategies.Assist in the successful integration and scaling of new locations, ensuring operational readiness and smooth transitions.Ensure adherence to regulatory standards, including compliance with relevant programs, insurance policies, and industry guidelines, safeguarding accreditation and reducing operational risk.Lead regular team meetings, conduct performance evaluations, and initiate professional development programs to promote a high-performance culture and employee engagement.At least 5 years of experience in a leadership role within the healthcare industry.Comprehensive knowledge of assistive devices programs and the medical device sector.Certification as a Registered Respiratory Therapist (RRT) or Registered Nurse (RN) is a plus but not required.Relevant post-secondary education in healthcare, business management, or a related field.Experience in managing home healthcare equipment and clinical service delivery.Background in sales and marketing is an added advantage.Strong leadership, negotiation, and organizational abilities.Proven ability to manage multiple tasks simultaneously and thrive under pressure in a fast-paced environment.Dedication to upholding patient care standards, safety, and confidentiality.Clean driving record with the ability to travel between locations as needed.Demonstrated success in managing multiple locations and driving operational improvements and business growth.What We Offer:- Company-provided phone and vehicle for business use.- Extended healthcare benefits.- Casual workwear environment.- Opportunity to lead a growing division and make a meaningful impact.- Supportive and collaborative work culture.- Professional development and career growth opportunities. If you are a results-driven leader with a passion for healthcare operations, patient care, and business growth, we encourage you to apply today and start a new career by mid-May Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.Only job postings for jobs located in Quebec appear in French.© 2025 Robert Half. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Location: North York, CA

Posted Date: 5/1/2025