Bilingual Customer Service Representative

Position: Bilingual Customer Service Representative Location: Markham, OntarioSchedule: 3 days in-office, 2 days remoteJob Type: 1-year termAbout the Role:We are seeking a motivated and customer-focused Bilingual Customer Service Representative for a 1-year term opportunity in Markham, Ontario. This hybrid position will allow you to work 3 days in-office and 2 days remotely, providing flexibility while delivering exceptional customer support.As a Bilingual Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for both English and French-speaking clients.Key Responsibilities:- Provide exceptional customer support to both English and French-speaking clients via phone, email, and chat.- Respond to customer inquiries in a timely and professional manner.- Troubleshoot and resolve customer issues or escalate as needed.- Maintain accurate records of customer interactions in the system.- Collaborate with other team members to improve processes and enhance customer satisfaction.- Ensure compliance with company policies and procedures.Qualifications:- Bilingual in English and French (both spoken and written).- Minimum 1 year of experience in a customer service role.- Strong communication and problem-solving skills.- Ability to work effectively in a fast-paced, hybrid work environment.- Proficiency in Microsoft Office Suite and experience with CRM systems is an asset.- Positive attitude with a strong commitment to customer satisfaction.Why Join Us?- Hybrid work schedule: 3 days in-office, 2 days remote.- Competitive salary and benefits package.- Supportive and inclusive work culture.- Great opportunity to build your customer service career.Please send your resume in Word format to Sarah Villarroel at sarah.villarroelquantum.ca.REFER AND EARN A $50 GIFT CARD For more details, click here.OUR VIRTUAL DOORS ARE OPEN We're also bringing the interviews to you by various web applications, virtually Contact us today for your next opportunity.

Location: Markham, CA

Posted Date: 5/1/2025