Queensland Government

Customer Experience Officer

Job Location

Maroochydore, Australia

Job Description

About TAFE Queensland TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies. By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training. Your Opportunity As the Customer Experience Officer you will be responsible for: contributing to effective and efficient organisational processes, activities and mechanisms of Vocational Education and Training (VET) services, through the provision of customer focussed, timely accurate and effective administration support services to all clients. undertaking assigned tasks and completing activities in an organised and efficient manner, achieving high levels of customer service with internal and/or external customers, stakeholders and suppliers. This position reports to the Team Leader, Administration. This is a Temporary Full-Time opportunity, to 19 December, 2025 unless otherwise determined. The position will be based primarily at Gympie however you may be required to perform work at other TAFE Queensland campuses. Key Responsibilities Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Showing Initiative, Focussing on our Customer and Taking Responsibility. Assist managers through overseeing the operation of the campus activity and communicating regarding locational operational needs. Plan and coordinate own tasks and activity based on established priorities and reprioritising as necessary should situations change. Engage with and work with others in achieving results and the provision of excellent customer service. Provide accurate and efficient services utilising various software packages including word processing, spread sheeting and data input. Perform general administrative duties including records maintenance, completion of forms (such as processing orders and claims for payment), registering and distributing mail and correspondence according to established procedures. Provide support to staff in administrative systems, practice and procedures. Undertake research and development on matters relating to business functions. Ensure day to day activities align with business operations. Contribute to improvement in business processes and practices by encouraging an environment where high quality work is achieved and is supported by the development and adherence to quality systems. How you will be assessed The ideal applicant will be someone who has the following key capabilities: Demonstrate ability in undertaking duties of an administrative nature including working within guidelines to provide a quality service to customers, stakeholders, other staff and suppliers. Demonstrate ability in the utilisation of computerised management information systems and current office equipment. Demonstrate ability to coordinate activity to achieve successful outcomes within strict deadlines. Possess well-developed interpersonal and communication skills including written communication and client liaison skills. Displays the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment. Highly Desirable Requirements Prior Customer Service (Administration), or similar experience would advantageous. Certificate III / IV or Diploma in Business, Administration or similar or willingness to obtain qualifications is highly regarded. How to apply If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following: A detailed resume; A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); and The contact details for two referees (one of whom is your current supervisor) Closing date: 4:00pm, Monday 14 April, 2025 Job Reference Number: TQ2025-324 For further information, please email: Recruitment.EastCoast@tafeqld.edu.au (07) 5457 1082 This work is licensed under a Creative Commons Attribution 3.0 Australia License.

Location: Maroochydore, AU

Posted Date: 5/1/2025
View More Queensland Government Jobs

Contact Information

Contact Human Resources
Queensland Government

Posted

May 1, 2025
UID: 5157859334

AboutJobs.com does not guarantee the validity or accuracy of the job information posted in this database. It is the job seeker's responsibility to independently review all posting companies, contracts and job offers.