General Manager – Sales & Operations (Departmental / Mini Mart Store)

General Manager – Sales & Operations (Departmental / Mini Mart Store) Key Responsibilities: 1. Sales Strategy & Revenue Growth o Analyze daily, weekly, and monthly sales reports to identify trends and opportunities. o Develop and implement strategic sales plans to achieve revenue targets and improve overall store profitability. o Initiate seasonal, weekend, and special event promotions to boost footfall and sales volume. o Drive upselling and cross-selling strategies to increase average transaction value. 2. Productivity & Store Performance o Monitor and enhance daily sales productivity through staff engagement and effective floor management. o Set clear performance goals and KPIs for sales and operational staff. o Conduct regular performance evaluations and implement corrective measures when required. 3. Advertising, Promotions & Merchandising o Conceptualize and execute attractive advertising and promotional campaigns both online and offline. o Oversee in-store promotional displays, ensuring effective product visibility and customer engagement. o Coordinate with the marketing team to develop flyers, banners, digital content, and promotional messaging. 4. Customer Experience & Community Engagement o Ensure exceptional customer service standards across all touchpoints. o Handle customer complaints and feedback with efficiency and professionalism. o Represent the store at local community events and networking functions to build brand presence. 5. Inventory & Supply Chain Management o Manage stock levels and maintain optimal inventory through effective forecasting and reordering strategies. o Update stock quantity daily, and enforce stock rotation to minimize wastage and ensure freshness. o Establish and maintain minimum order quantities (MOQ) to ensure item availability without overstocking. o Collaborate with suppliers to procure grocery items such as rice, grains, dry fruits, dairy, and frozen products. 6. Vendor & Supplier Coordination o Develop strong relationships with vendors to negotiate pricing, delivery schedules, and service quality. o Evaluate supplier performance and explore alternate vendors to ensure cost efficiency and product quality. 7. Staff Management & Training o Recruit, train, and mentor store staff to foster a productive and customer oriented team culture. o Schedule staff shifts, assign responsibilities, and ensure compliance with operational protocols. o Conduct regular training on product knowledge, sales techniques, inventory processes, and customer service. 8. Operational Excellence & Compliance o Oversee day-to-day store operations, ensuring smooth and efficient functioning. o Maintain compliance with health, safety, hygiene, and labor regulations. o Ensure timely execution of store duties and adherence to corporate guidelines and standards. 9. Technology & Reporting o Utilize POS systems and inventory management system to monitor sales, stock levels, and operational metrics. o Generate actionable reports for management and implement continuous improvement initiatives. 10. Cost Control & Budgeting o Monitor operating expenses and implement cost-saving measures to maintain budget efficiency. o Optimize resource allocation and manage store utilities, waste, and shrinkage. Requirements: • Bachelor’s degree (Preferred) • Minimum 8-10 years of experience in Super Market / Departmental Store Sales & Management experience • Experience in developing and executing sales strategies • Excellent communication skills (written and verbal) • Must be a responsible team player, punctual, and reliable Job Type: Full-time Pay: $7,000.00 - $9,000.00 per month Education: • Bachelor's or equivalent (Preferred) Experience: • Retail Sales Minimum 8-12 Years (Preferred) Work Location: Singapore J-18808-Ljbffr

Location: Central, SG

Posted Date: 5/1/2025