Desktop Support Engineer- Cassina, Italy (FTE)

Social network you want to login/join with: Desktop Support Engineer - Cassina, Italy (FTE), Cassina Client: Axiom Technologies Location: Cassina, Italy Job Category: Other EU work permit required: Yes Job Reference: ebf44d4821f8 Job Views: 2 Posted: 26.04.2025 Expiry Date: 10.06.2025 Job Description: Axiom Technologies is a global IT services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do. We are seeking a capable individual to coordinate a range of activities, from simple to complex. This role provides onsite/on-call assistance to end-users within the organization's desktop computing environment to ensure optimal service delivery. IT Skills and Experience Act as a single point of contact for the technical team in front of the customer. Provide IT infrastructure desktop support, troubleshooting hardware, software, and OS issues, resolving problems without impacting hardware warranty. Offer desk-side support and PC break/fix, including basic administration of Windows OS, anti-spyware, antivirus software, VPN & RDP issues. Install, troubleshoot, and repair desktops, printers, laptops, and peripherals, as well as desktop applications. Provide smart-hand support for peripherals and networking hardware, including monitors, keyboards, mice, printers, routers, switches, firewalls, racks, and data panels. Collaborate with SCCM team for software distribution, patching, and imaging technologies. Perform imaging for repairs and new deployments. Ensure effective communication and quick resolution during critical incidents. Participate in onsite meetings, including outage calls. Coordinate with vendors and third-party suppliers to resolve issues. Register, confirm, and route incident tickets appropriately, escalating unresolved tickets per procedures. Be available for on-call support as scheduled. Manage stock, inventory, and assets. Adhere to quality and security standards defined for the engagement. Who You Are Reliable transportation Flexible schedule and availability for on-demand work Resilient, able to resolve conflicts Effective communication skills, both oral and written Customer-oriented and composed under pressure Ability to work independently and proactively Personal Attributes Strong knowledge of infrastructure support Excellent analytical and problem-solving skills Highly organized and detail-oriented Strong customer service ethic and communication skills Passionate about quality Self-motivated and innovative Ability to handle confidential information In-depth Knowledge of: Microsoft Office applications PC/Laptop hardware and peripherals Basic Knowledge of: Active Directory Exchange Apple OS SCCM IT Qualifications At least one of the following: PC/Laptop OEM Maintenance Certification CompTIA A Certification Microsoft Certified IT Professional (MCITP) in desktop support Microsoft Office Specialist (MOS) Certification Experience in a Similar Role Minimum 2 years of relevant experience Willingness to travel 10-20 miles as required What Next? If you're ready for your next career challenge, please send your resume to [contact email]. J-18808-Ljbffr

Location: cassina-de-pecchi, IT

Posted Date: 5/1/2025