IT Support Engineer - Ticketing System

Job Summary : We are looking for an IT Support Engineer to provide first-level technical support to end users. The role involves diagnosing and troubleshooting hardware, software, and network-related issues while ensuring a high level of customer satisfaction. The ideal candidate should have strong problem-solving skills, a customer-focused approach, and the ability to work in a fast-paced IT environment. Key Responsibilities : - Provide first-level technical support for hardware, software, and network issues via phone, email, or chat. - Log, track, and resolve incidents and service requests in the IT ticketing system. - Troubleshoot Windows, macOS, Linux. - Support and troubleshoot office Wi-Fi solutions (Cisco, Aruba, or similar enterprise solutions), including basic access point configurations and connectivity issues. - Assist with password resets, user account management, and email configurations. - Support VPN, printers, remote access, and basic network connectivity issues. - Maintain and update documentation for common issues and solutions in the knowledge base. - Assist in software installations, updates, and basic system configurations. - Perform basic IT administrative tasks, such as asset tracking and inventory management. - Provide excellent customer service and follow up to ensure issue resolution. Required Skills & Qualifications : - Bachelor's degree/Diploma in IT, Computer Science, or a related field. - 4-5 years of experience in IT support, helpdesk, or a related role. - Basic knowledge of Windows, macOS, and Linux environments. - Basic understanding of office VC solutions (Zoom, Microsoft Teams, Webex, etc.). - Basic troubleshooting knowledge of enterprise Wi-Fi solutions (Cisco, Aruba, or similar). - Knowledge of PRI, leased line, and DSL connectivity troubleshooting. - Understanding of networking fundamentals (IP, DNS, DHCP, VPN, etc.). - Familiarity with Google Workspace, remote desktop tools. - Excellent troubleshooting, analytical, and problem-solving skills. - Strong communication skills with a customer-centric approach. - Ability to work independently and in a team environment (ref:hirist.tech)

Location: in, IN

Posted Date: 5/1/2025