Softobiz - Application Support Analyst

Experience : 5 - 7 years Job Location : Hyderabad Time : Starts from 4 : 30 AM IST Required Skills : - Need to have end user Production & Customer support experience. - Must have followed process tools like Jira/ServiceNow - A passion for Technology and a keen interest in IT as a career, specifically in the Digital space. - Demonstratable technical skill acquisition via education and or IT certifications with continual learning and development - A can do attitude with the ability to work autonomously - Able to manage priorities based on business demands and business impact - Able to work as part of a team - Excellent communication skills (verbal and written) - Excellent customer service skills Duties and responsibilities : - Responding to and resolving IT support tickets promptly preferably in QSR domain. - Assisting with the setup and maintenance of computer systems and networks. - Installing and configuring hardware and software components. - Monitoring system performance and troubleshooting issues. - Assist in the management and support of digital applications as required on an operational day-to-day basis, with primary focus on monitoring the health of the Digital Platform - Assist in the management and support of digital devices such as Digital Menu Board, Kiosks and in-store infotainment systems as required on an operational day-to-day basis - Ensure the efficient and stable operation of the relevant business applications thereby maintaining high levels of business satisfaction - Validate and report on end-to-end transaction services - Provide support for incidents and problems escalated from internal and external support partners - Provide afterhours support via escalation from internal and external support partners and others as required - Assist with continual system & process improvements - Working with the application vendors to ensure they deliver according to agreed SLAs (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 5/1/2025