ServiceNow Architect - Solution Design

Role : ServiceNow Architect About the Role : We are seeking a highly experienced and visionary ServiceNow Architect to lead the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate will possess a deep understanding of the ServiceNow platform, its capabilities, and best practices, coupled with a proven track record of delivering complex and scalable solutions. As a ServiceNow Architect, you will be responsible for defining the architectural roadmap, ensuring alignment with business objectives, and providing technical leadership to a team of developers and administrators. You will act as a trusted advisor to stakeholders, driving innovation and maximizing the value of our ServiceNow : Architectural Leadership : - Define and maintain the overall ServiceNow architecture, ensuring scalability, security, and performance. - Develop and enforce architectural standards, guidelines, and best practices. - Evaluate and recommend new ServiceNow features and modules to meet evolving business needs. - Lead the design and implementation of complex integrations with other enterprise systems. - Create and maintain architectural documentation, including diagrams, specifications, and design patterns. Solution Design & Implementation : - Collaborate with stakeholders to understand business requirements and translate them into technical solutions. - Design and implement custom ServiceNow applications, workflows, and integrations. - Lead the development of proof-of-concepts and prototypes to validate architectural designs. - Oversee the development and deployment of ServiceNow solutions, ensuring adherence to quality standards. - Provide technical guidance and mentorship to ServiceNow developers and Governance & Optimization : - Establish and maintain ServiceNow platform governance processes. - Monitor platform performance and identify areas for optimization. - Manage ServiceNow upgrades and patching, ensuring minimal disruption to business operations. - Ensure compliance with security and audit requirements. - Implement and maintain ServiceNow CMDB and service mapping. Stakeholder Management : - Act as a trusted advisor to business stakeholders, providing expert guidance on ServiceNow capabilities. - Communicate effectively with technical and non-technical audiences. - Lead workshops and presentations to demonstrate ServiceNow solutions and best practices. - Collaborate with vendors and partners to ensure successful project delivery. - Manage and resolve platform related risks. Technical Skills : ServiceNow Platform Expertise : - Deep understanding of the ServiceNow platform architecture, including ITSM, ITOM, ITBM, HRSD, and CSM modules. - Extensive experience with ServiceNow development, including scripting (JavaScript, Glide), workflows, business rules, UI policies, client scripts, and data management. - Expertise in ServiceNow integration technologies, including REST, SOAP, and JDBC. - Strong knowledge of ServiceNow security best practices and data privacy regulations. - Experience with ServiceNow performance tuning and optimization. - Expert level knowledge of the servicenow CMDB, and service mapping. Development Skills : - Proficiency in JavaScript, HTML, CSS, and XML. - Experience with web services and API development. - Understanding of software development methodologies (Agile, Waterfall). - Experience with source control systems (Git). Cloud & Infrastructure : - Familiarity with cloud platforms (AWS, Azure, GCP) and their integration with ServiceNow. - Understanding of infrastructure concepts, including networking, servers, and databases. Database & Data Management : - Strong SQL skills and experience with relational databases. - Understanding of data modeling and data integration concepts. Other Skills : - Experience with ITIL frameworks and best practices. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Experience with ServiceNow automated testing frameworks. - Experience with ServiceNow performance : - Bachelor's degree in Computer Science, Information Technology, or a related field. - 10-15 years of experience in IT, with a focus on ServiceNow architecture and development. - ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable. - Proven track record of delivering complex and scalable ServiceNow solutions. - Strong leadership and mentorship skills. - Ability to work independently and as part of a team. - Demonstrated ability to manage large scale servicenow implementations. (ref:hirist.tech)

Location: hyderabad, IN

Posted Date: 5/1/2025