ClearTrail Technologies - L2 Technical Support Engineer

Requisition Description : We are seeking an experienced L2 Engineer to join our team in Delhi location. - The ideal candidate will have proven experience working in a 24/7 support environment and a strong background as an Production Support Engineer or in a similar role. - The selected candidate will be required to work on-site at the customer's location. - This role necessitates a strong presence at the client's premises to ensure effective support and collaboration. - The candidate should possess extensive knowledge of IT infrastructure, including networks, servers, and databases, and be proficient in troubleshooting both hardware and software issues. - Certification in relevant technologies such as ITIL, Microsoft, Linux admin or Cisco is a plus. - This role requires excellent communication and interpersonal skills to effectively interact with end-users, gather additional information about reported issues, and provide clear and comprehensive explanations of technical solutions. - The candidate should be well-versed in Linux operating systems, have experience in providing production support for end customers, and be skilled in deploying applications in production environments. - Additionally, the candidate should have experience managing physical servers, working at customer locations, and using monitoring tools and practices to ensure system performance and and responsibilities Skills : - Linux Expertise : Proficient in Linux operating systems, including advanced commands and system administration. - Production Support : 3-7 years of experience in providing production support for end customers. Troubleshoot and resolve production issues efficiently. - Deployment : Skilled in deploying applications in production and other environments. Ensure smooth and error-free deployment processes. - 24/7 Support : Comfortable working in a 24/7 support environment. Prior experience in providing 24/7 support. - Communication Skills : Excellent communication and customer handling skills. Effectively interact with clients and resolve their issues. - Server Management : Experience in managing physical servers, including setup, OS installation, maintenance, and On-Site Experience : Experience working at customer locations. Provide on-site support and ensure customer satisfaction. - Monitoring and Incident Management : Well-versed in monitoring tools and practices. Monitor systems to ensure optimal performance. Identify issues and escalate them as needed. - Problem-Solving Skills : Ability to quickly diagnose and resolve issues. Utilize analytical thinking and a methodical approach to Ticketing Systems : Experience with ticketing systems like JIRA, ServiceNow, or similar. Manage and resolve tickets Skills : - Basic Scripting : Knowledge of basic scripting (e.g., Bash, Python) to automate routine tasks. - Time Management : Manage multiple tasks and prioritize them effectively to meet deadlines and service level agreements (SLAs). - Customer Service Orientation : Focus on providing excellent support and maintaining a positive relationship with users and clients. - Documentation Skills : Keep detailed records of issues, solutions, and procedures to ensure knowledge sharing and continuity. - Adaptability : Adapt to new tools, technologies, and processes as the production environment evolves. (ref:hirist.tech)

Location: delhi, IN

Posted Date: 5/1/2025