System Administrator - IT Operations

About the Respond to IT support requests and ensure timely resolution according to agreed SLAs. - Provide technical support to end-users, addressing hardware, software, and network issues. - Promptly troubleshoot and resolve software, system and network issues. - Install, configure, and maintain Windows server operating systems. - Install, configure, and manage network devices such as routers, switches, access points, and firewalls. - Assist in the installation, configuration, and maintenance of desktops, laptops, software, and networks. - Set up and oversee cloud environments (Azure $ AWS). - Set up and manage user accounts, permissions, and access controls. - Monitor and manage network performance, including LAN, WAN, and VPN. - Monitor systems for security breaches and report any suspicious activity. - Ensure system and data security by implementing and managing security measures. - Conduct regular security audits and vulnerability assessments. - Develop and maintain technical documentation, including network diagrams and IT policies. - Collaborate with other IT professionals to ensure seamless integration and operation of IT systems. - Update and patch software applications and operating systems. - Help manage IT inventory, tracking and documenting the allocation and usage of IT assets. - Perform regular system and network backups and recovery operations. - Maintain accurate records of issues and solutions in the help desk system for future references. - Document procedures and create user guides to help end-users understand and resolve common Bachelors degree in information technology or Diploma, Computer Science, or a related field. - Proven experience as a System Administrator, Network Administrator, or similar role. - Strong knowledge of Windows operating systems, macOS, Linux and network management. - Strong knowledge of Windows Server operating systems and related technologies (DNS, DHCP, Group Policy etc). - Experience with network protocols, IP addressing, and network troubleshooting. - Experience with troubleshooting hardware and software issues. - Familiarity with system security practices and tools (e.g., firewalls, intrusion detection systems). - Ability to create and manage scripts in PowerShell, Python, or other scripting languages. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Experience with virtualization technologies (e.g., VMware, Hyper-V). - Knowledge of cloud services and platforms (e.g., Azure, AWS). - Familiarity with IT support processes and best practices. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. - Familiarity with help desk software and remote support tools. - Willing to work in shifts and availability outside of working hours - Microsoft and Cisco certification is a plus. Location: Trivandrum (ref:hirist.tech)

Location: trivandrum, IN

Posted Date: 5/1/2025