Senior Desktop Support Engineer

Job Description : Requirements : - Min 5 years' desktop support experience within the Financial Services industry. - Hedge fund & Responsibilities : - Awareness of the critical role of IT in a fast-paced hedge fund firm. - Self-starter who will work well in a busy, globally dispersed team. - Energetic, enthusiastic, and well organised. - Experience in dealing with end users with tact and diplomacy using demonstrable interpersonal and communication skills. - Appreciation of optimal customer service delivery strategies. - By default, can communicate appropriately and effectively with globally dispersed end users, teams, and management up to and including C-suite level. - Business-minded individual, credible in discussions with technical and non-technical stakeholders. - Highly organised and self-motivated, they can work under their own initiative without supervision. - Calm under pressure and can remain focused on the priority deliverables. - Takes complete ownership of incidents through to resolution. - Team player who always displays empathetic interpersonal skills and respectful collaboration. - A willingness to learn and keep up to date with technologies and how they can best serve the business. - Understands that much can be learnt from when things don't go to plan. - Excellent analytical troubleshooting triage skills and attention to detail. - Ability to quickly assess situations and adapt accordingly. - Able to multitask and prioritise. Essential Skills : - Trade floor / white glove / VIP deskside presence. - High level of ServiceNow ticket management competency. - VMware vSphere Suite Administration. - Strong technical grasp of strategic platforms such as MS Windows, Networking and Security, WAN, LAN, DNS. DHCP. - Active directory administration, including GPO. - Microsoft 365 administration. - Microsoft Office Suite. - End user experience monitoring. - Market data applications. - Understanding of build and client distribution architectures (SCCM). - Understanding of networks with the ability to troubleshoot local issues. - Knowledge of ITIL principles and core : - VMWare Horizon. - PowerShell and other scripting languages. - Automation tools. (ref:hirist.tech)

Location: bangalore, IN

Posted Date: 5/1/2025