Tatras Data - IT Support Executive - Troubleshooting/Ticketing System

Job Title : IT Support (Full-Time). Location : Delhi. Required Experience : 3 Years. Job Summary : We are seeking an experienced IT Support Executive to maintain, upgrade, and manage our company's software, hardware, and networks. The ideal candidate will possess strong problem-solving skills, demonstrate resourcefulness, and ensure the smooth and efficient operation of our technology infrastructure. Key Responsibilities : - Install, configure, and maintain software, hardware, and networks on local and remote servers, as well as user machines. - Monitor system performance and promptly troubleshoot issues, both remotely and locally. - Ensure the security and efficiency of IT infrastructure. - Automate routine tasks through scripting (PowerShell for Windows, Shell scripting for Linux). - Manage multiple cloud platforms such as Jira, JumpCloud or other MDM solutions, O365, and Google Workspace. - Conduct asset management and maintain accurate inventory tracking. - Prioritize tasks and effectively manage support tickets. - Maintain knowledge and apply best practices related to network and information security. - Handle IT procurement processes and manage vendor relationships. - Oversee the onboarding and offboarding processes for team members. - Facilitate audit responses and coordinate to close audit findings promptly. - Schedule and conduct regular assessments to test control effectiveness and efficiency. Requirements : - Proven experience as a Desktop Support Engineer, IT Support Engineer, or similar role (3 years). - Strong proficiency in Windows, Ubuntu, and MacOS operating systems. - Experience managing cloud platforms, network configurations, and patch management. - Knowledge of system security practices, including endpoint protection, data backup, and recovery. - Excellent problem-solving and troubleshooting skills. - Effective communication skills with conversational-level proficiency in English. Preferred Qualifications : - Experience with security control frameworks such as SOC 2 and ISO 27001. - Administration experience with Atlassian products, particularly Jira ITSM. (ref:hirist.tech)

Location: delhi, IN

Posted Date: 5/1/2025