PAG SALES TEAM MEMBER

Job Description Job Description PAG Sales Team Member Job Posting Honolulu, HI /Full Time /On-Site Pacific Appliance Group (PAG), a 28-year-old local business, whose purpose is “Making your life Easier by Doing Appliances Better” welcomes you We all work together to become Hawaii’s Premier Appliance Provider . We are seeking a Retail Sales Team Member who will work closely with the Retail Sales Manager to help customers buy the right appliances, accessories and services for their homes and rental properties. We specialize in appliances, our sweet spot. If you want to belong to a team that does that well every day, this company’s a great fit for you. Our customers are retail, apartment managers, and owners and / or contractors of large projects. If you have experience working with this type of client – or want that experience – this role will be a great fit. You will love it here if you are: Committed to Doing Good People Centered Problem Solvers (no problems - just solutions) Doing the Right Things Always - even when no one is looking Details Matter Driven You’ll love coming to work every day if you get, want, and have the capacity to do: Learn and understand the concepts surrounding products, services and sales techniques that are important to customers Listen closely to customers’ needs and wants, help them by finding the products, accessories and services that will best fill them Answering concerns and objections while helping customers get the best products and services for them Ask for the Sale You’ll have success here if you value clear processes and feel qualified to do the following things: Greet Customers following the PAG Greeting Process Walk Customers through the PAG Sales Process Write up Quotes and Orders in the POS System following these PAG processes Coordinate and Schedule Deliveries following the PAG Delivery Scheduling Process Follow up with customers and resolve product / service issues following the PAG Customer Care Process We train our team to help them succeed, and everyone on our team helps with our success. In this role, you’ll be accountable to hit numbers each week of: Quotes Sales Product Protection Plans Minimum Close Rate Minimum Customer Satisfaction Score If you want to come to work, learn, and hit those numbers, you’ll be recognized and rewarded. Our company runs on EOS purely. That means as a member of this team, you will have a leader who: Gives clear directions Makes sure you have the necessary tools Acts with the greater good in mind Delegates appropriately Takes time to truly understand your role and how you can help the company Makes their expectations clear Communicates well Has effective meetings Meets one-on-one with you weekly to mentor and coach Rewards and recognizes your performance Duties and Responsibilities Sales: Being present and engaging appropriately with any product, process and sales training that is offered (always taking advantage of opportunities to learn, improve and grow) Listening to customers needs and desires, presenting them with the best solutions for them, and helping them see why the offered solution(s) are the best for them, all while answering questions and overcoming objections along the way Asking for the Sale Writing up the Sales Order accurately and completely (including notes necessary for the customer, the purchaser, and delivery / install crews to understand fully the products and scope of services being provided) Collecting the full payment accurately of orders at the time of the sale Coordination: Scheduling - following the PAG processes in Ordering (putting the right needed dates on the order) Delivery / Installation (making sure to create the appropriate delivery order(s) for each order, scheduling then according to PAG processes - right product / services on the right truck / crew. Customer Service: PAG believes strongly in the concept of under promise and over deliver. Your role as a sales team member is to make sure our customers understand the advantages AND the limitations of the products, accessories and services we sell. PAG puts customer service as first and foremost in our organization. Your role in this is to help customers with the needs they have in getting their products delivered on time and with an excellent customer service experience. PAG wants all of our customers to be satisfied with the products and services that we provide, as such part of this position is to listen when customers have product and / or service issues and help them get connected to solving these problems. Qualifications: Excellent collaboration, communication and decision-making skills; ability to balance strategy and execution of various activities. Ability to adapt quickly and deliver results in a high velocity environment. Ability to prioritize the most important tasks with time restrictions. Flexible and adaptable; able to work and thrive in an ambiguous environment. Proficient in Google Drive, MS Office, including PowerPoint, Excel, Word and any other programs utilized by PAG. Physical Requirements: Ability to sit and stand for long periods of time Fine motor skills - being able to operate a keyboard and mouse efficiently Visual Acuity - have clear near vision for reading computer screens and blueprints Hearing Ability - able to hear and understand conversations in person and on the telephone Light to Medium Lifting - ability to occasionally lift and help put appliances in their appropriate location on the sales floor, or assist in loading and unloading floor models Work Schedule: 5 Days a week - Monday - Saturday (9am - 6pm) As this is a position that serves retail customers you will need to work Saturdays and will have another day off during the rest of the week. This may change based on our customers needs as we go forward. Compensation Commission This position is a commissioned position, with a Draw Component. Your Draw amount will be $2,250 twice a month ($54,000 annually) , and will be paid out to you in accordance with the Company’s standard payroll schedule (which is one the fifth and the twentieth). The Target Annual Compensation for this position is $90,000 a year including commission and SPIFF (with $54,000 of this being guaranteed). There is no “cap” on compensation, the more you help customers buy the items and services that they want and need the more you will earn. Benefits & Perks Medical benefits Up to 20 days vacation per year (after 90 days 10 days, after 2 years 15 days, after 5 years 20 days). 8 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve). 401k plan with a 3% Contribution from PAG Temporary Disability Coverage Employee Purchase Discounts (after 3 months) Excellent opportunities for career growth Work in a hyper-growth company About Pacific Appliance Group Pacific Appliance Group (PAG) was created in 1997 with the purpose of servicing state and military contracts, and selling to businesses. PAG went on to work on larger housing development projects and has become one of the major suppliers of appliances on Oahu. In 2021 Pacific Appliance Group was acquired by its current owners, who have grown the brands they carry to provide a greater assortment of products for discerning consumers with homes in Hawaii. They also added in-house delivery and install teams to offer more services that clients were requesting to enhance the PAG experience. They have more than doubled PAG’s sales during their ownership and seek to grow that even further as they look to provide the best appliance solutions for property managers, housing projects, and retail consumers across the entire state of Hawaii. Pacific Appliance Group (PAG) is an equal opportunity employer. PAG provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, veteran status, and other categories protected by federal, state or local law and are not factors in employment, promotion, compensation or working conditions. E04JI802npnq40797ac

Location: Honolulu, HI, US

Posted Date: 4/30/2025