APAC Order and Delivery Specialist

We're Hiring APAC Order and Delivery Specialist At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture. Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit. We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us. Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025) FUNCTION : APAC Order and Delivery Specialist LOCATION : Thane, India JOB TYPE : Permanent ROLE SENIORITY : Non-managerial GET TO KNOW YOUR AREA: Execution of the best-in-class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization. Seamless execution of the O2B operations including resolution of complex customer requests to deliver a best-in-class service and enable business targets achievement YOUR MISSION WILL BE TO: Interact with customers (directly and via sales team members): orchestrate the service relationship, acting as primary contact for assigned customer accounts. Analyze account history, understand the country supply needs, help make decisions to optimize orders and product deliveries. Provide information on orders, supply availability, timing, updates on products, programs. Seek customer feedback to track satisfaction level and identify solutions to improve experience Resolve any immediately addressable customer requests: receive requests from customers and sales team members. Address any immediately resolvable requests. Manage research, resolution, documentation and communication for complaints & errors Execute all non-immediately resolvable customer requests with appropriate follow up actions & stakeholder engagement Support sales, planning team members with customer information: influence product take and delivery timing to achieve financial targets. Provide overall business update and customer account info. Monitor customer prioritization, delivery forecast targets and support product allocation management Interact with 3PL(WH & Log) to ensure that deliveryto customers is done with the right quality, quantity and deadline. Create interface with main stakeholders (planning, sales team. etc.) to ensure the order billing according agreed terms with customers. KPI’s management Assure adherence with agreed SLA’s (Technical and Macro approach). Ensure that operational costs are aligned with budget Partner with Commercial team Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress). Monitor customer prioritization, delivery forecast targets and support product allocation management. Understand Commercial Policies and Contractual Terms and Conditions, ensuring adherence of the processes to them. When needed, participate to the S&OP process to give relevant insights on order pace, targets attainments, Partner with Finance/Credit Management: cooperate for monitoring the credit status of the orders . KEY WORKING RELATIONSHIPS: Report to APAC Customer Service & Delivery Manager Customers & Key Accounts Country Commercial & sales teams Country Demand & Supply Planners External manufacturers / tollers APAC Supply Chain team Finance / credit management 3PL, transporter, freight forwarder ARE YOU READY FOR THE ROLE? Main requirements: 3-5 years of operational experience in Customer Service, Commercial, Logistics, Administration Knowledge of IT systems and tools, SalesForce or other CRM or Order management systems. Knowledge of ERP Microsoft Dynamics 365 is appreciated Excel (mandatory) and other MS Office tools Strong customer focus, result orientation Excellent communication skills & able to build deep, trusting customer relationships Actively listen to anticipate and understand customer needs Fluent in English (spoken & written) Envu is committed to creating an inclusive environment for all employees and applicants, regardless of ethnicity, color, race, religion, origin, age, gender, gender identity or expression, sexual orientation, or other conditions. And all opportunities are open to people with disabilities. By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

Location: thane, IN

Posted Date: 4/30/2025