Field Service Technician

Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses. We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid. Job Profile for Field Services Technician Responsibilities will include but not be limited to: • Provide installation, service and troubleshooting support on industrial machinery and automated/engineered systems at company service centres and customer facilities throughout the world • Conduct training for customers • Coordinate scheduling of service jobs • Ensure that safety and quality standards are met • Create quotes and work orders on customer service jobs as well as spare parts and accessories orders • Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part • Promote and drive company connect services and technology • Act as subject matter expert on the company system and the equipment it monitors • Create service agreement contracts with customers and maintain executed service agreement files • Implement newly executed service agreement contracts • Use the company's tool to proactively monitor customer equipment • Make outbound calls to existing customers to check in on how their equipment is working • Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems • Maintain a log of customer equipment issues • Pack and ship spare parts orders to customers • Provide input to the engineering/product development team on machine design, serviceability, etc. • Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy Candidate Profile for Field Services Technician • Must be fluent in Spanish and English, both written and spoken • Associate degree in a related technical field or equivalent on-the-job training • Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery • Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products • Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty • Available and willing to travel 25% of the time • Able to read technical drawings and electrical schematics • Expert in troubleshooting and maintaining hydraulic and pneumatic systems • Able to effectively apply technical and logical methodologies to solve problems • Competent in resolving customer issues and creating value for both customers and the company in a professional manner • Able to prioritise critical tasks • Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer • Adapts to and is effective in diverse international cultures • Motivated and dedicated to gaining knowledge that provides added value to the company • Treat others with sensitivity, dignity, and honesty • Competent in dealing with engineers and managers at customer sites

Location: madrid-madrid, ES

Posted Date: 4/30/2025