Salesforce QA Specialist

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with 20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce QA Specialist. Duties & Responsibilities Creation of comprehensive test cases based on the analysis of documentation or business requirements, precisely defining their expected results based on experience. Must be able to identify potential risks and/or issues arising from inconsistencies in project requirements. Support in the execution of test cases based on their design, ensuring quality and efficiency, as well as reporting execution results with as much detail as possible. Management of defects using a project management tool, generating reports for tracking and reporting issues. Collaboration/support to the client for UAT. Estimation of tasks to be performed. Reporting progress on assigned tasks or areas of responsibility. Proficiency in using QA tools established for the project/service. Acquiring and consolidating functional knowledge of the assigned project. Detecting and communicating risks and/or issues that arise in tasks. Anticipating and communicating risks and/or issues that may arise in the development of the final product during the early project phases. Providing solutions to potential risks and/or issues in the development of the final product. Collaborating in the testing strategy to define QA phases within the project. Acting as a reference for supporting less experienced team members, managing, assigning, and coordinating QA tasks across different projects for junior roles. Identifying tools that enable more efficient work execution. Ensuring the quality of test plans and executions for the team they coordinate in each project. Tracking incidents and defects detected, both their own and those of the team they coordinate. Experience / Skills Minimum of 4 years in a similar role. Experience as a QA Specialist on Salesforce projects. Ability to analyze functional documentation and requirement documents, create test cases, execute manual tests, report defects, etc. Ability to support the development team by reviewing and ensuring the quality of the developed code. Basic knowledge of test automation with tools such as Selenium, Katalon, or UFT. ISTQB certification is a plus. Experience with Salesforce projects. Good communication and teamwork skills. Knowledge/experience with defect management tools (e.g., Jira). English proficiency at C1 level. WHAT DO WE OFFER Permanent contract. Flexible Schedule. We make it easy. Balance your professional and personal life. Certifications plan. Improve your skills and get the official certificate from our main partners. Home Office. You decide and we support you. Flexible retribution (public transport ticket, Ticket restaurtant, …). Health insurance. OMEGA in action. Our commitment to a better society is not just an intention Professional development: Evolve, grow and get where you want to go. About us Omega CRM, a Merkle Company , is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle , we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience , a team of 580 professionals from 24 nationalities , and 2,500 certifications , Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education , and Non-Profit , delivering omnichannel experiences in Customer Service, eCommerce, Marketing , and Analytics . Client satisfaction is at our core (rating: 4.9/5 ), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: Talent, Flexibility, Commitment , and Innovation . We grow Together .

Location: es, ES

Posted Date: 4/29/2025