Service Desk Bilingue

Willing to work in 24x7 shifts To provide 1st line technical support; answering support queries via phone, email, Chat and Web To maintain a high degree of customer service for all support queries and adhere to all service management principles. Routing / Chasing of tickets with other PRG's Recording trend of calls and identifying outages proactively Callbacks for customer not reachable cases & customer request Identifying the trend of calls / tickets and highlighting it to L2 / TL as applicable for outage confirmation Creating child tickets and tagging them with problem ticket Skills: Customer Service experience Able to keep a conversation in english Able to work 24x7 shifts

Location: México, MX

Posted Date: 4/26/2025