Technical Support Engineer

Roles : Technical Support Engineer 100% fluent in English (minimum C1) Location – Guadalajara or Mexico city Technical Support Engineer The right person for this role will have to be able to follow a logical troubleshooting path, to navigate through ambiguous problems and to collect relevant information in order to provide an outstanding solution for Google Workspace clients Minimum requirements: 100% fluent in English (minimum C1) Windows system administration knowledge Basic understanding of web protocols (HTTP, DNS, SSL/TLS, etc) and networking standards -Ability to read and understand packet and application layer captures Ability to research using internal knowledge bases and public facing documentation (official Google docs, StackOverflow, Google Groups) Basic coding abilities - Ability to read and understand the code and to write code samples to reproduce customer issues (ideally in Java or Python) – Understanding of DNS: Common record types, protocols used, recursive domain name resolution The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 2 years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills

Location: México, MX

Posted Date: 4/26/2025