Human Resources Associate

POSITION SUMMARY The HR Service Center Coordinator (Tier 1) is responsible for providing first-line HR support to our Owens and Minor family of current and former teammates. This includes, but is not limited to, responding to inquiries via identified contact channels, serving as a SME for Tier 1 support, managing cases within Salesforce, and overall providing a smooth experience for HRSC customers. This role will be knowledgeable across all HR specializations (HR Policies, Benefits, HRIS, etc.) and accurately resolve questions within defined SLAs. ESSENTIAL JOB FUNCTIONS: Provide excellent and professional customer service via phone and email channels. Act as Subject Matter Expert for Tier 1 Support. Research and resolve all questions within a timely manner as defined by SLAs. Determine root cause of issues and suggest process improvements. Autonomously resolve questions with little to no supervision. Understand and successfully navigate HRIS systems including Workday and Salesforce. Understand and clearly articulate HR policies, processes and procedures. Routinely contribute to improving HR services, processes and procedures to increase HRSC customer experience and satisfaction. Accurately process HR administrative tasks including but not limited to updating teammate data, supporting cyclical processes, etc. SUPPLEMENTAL JOB FUNCTIONS: Performs additional duties as directed. Qualifications REQUIRED EDUCATION & EXPERIENCE Bachelor’s degree preferred 1-2 years of experience working in HR Service Center or Customer Service 1-2 years of Human Resources experience 1-2 years of Workday experience 1-2 years of case management experience (Salesforce, ServiceNow) Proficient in Microsoft Suite PREFERRED EDUCATION & EXPERIENCE Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field preferred. KNOWLEDGE SKILLS & ABILITIES: Highly detail-oriented and organized Strong verbal and written communication skills English Language Skills (reading, writing, verbal) Excellent problem-solving skills Excellent customer service skills Strong organization skills Ability to work autonomously, as part of a team as well as participate in team projects Ability to multitask and work in a fast-paced, deadline-oriented environment Ability to learn new processes, tasks & engage with team remotely Must have a dedicated, quiet work environment Internet speeds of 100Mpbs or more

Location: Monterrey, MX

Posted Date: 4/26/2025