Service Operations Manager

SKILLS REQUIREMENTS Education Bachelors degree in Information Technology or equivalent Management qualification (NQF6 or equivalent) Service management specialist certification (IT services) (ITIL Expert preferred) Knowledge and Skills Technical understanding of hardware and software solutions. Communication skills. Customer service skills. Management skills Reporting design SLA development Collaborative coordination Conflict management Dispute resolution Contract negotiation 3rd party management Process knowledge South African Market knowledge IT service management experience Research & planning skills. Written communication and reading skills. EXPERIENCE Minimum 10 years experience in Document Solutions Industry Minimum 5 years management experience In depth knowledge of print management market and imaging technologies. Knowledge of competitor offerings and market leading technologies in OA. Process development and organisational alignment Managed Print Software and ECM operations management

Location: Midrand, ZA

Posted Date: 4/18/2025