Junior IT Support Engineer

About us

XBTO is a leading institutional provider for digital assets. In 2015, XBTO was first to provide institutional-grade liquidity to major trading platforms. Since then, we have made significant efforts to create stability in the cryptocurrency markets.

XBTO offers a comprehensive regulated platform for digital assets and tailored investment solutions catered to sophisticated non-US investors and institutions. Our offering spans Asset Management, Trading, Custody, and Market Making.

With over nine years of experience in digital assets and more than twenty years in traditional finance, we offer expert insights and solutions to navigate the relatively new and dynamic field of digital assets.

We combine deep technical and trading expertise with established industry-wide relationships to provide sophisticated solutions for our counterparties.

Description

Our team is seeking a talented IT support Engineer to join our dynamic worldwide team. As a vital part of our IT department, you will be responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. Your role will involve troubleshooting problems, resolving technical issues, and escalating complex cases to higher tiers when necessary. The ideal candidate will possess strong communication skills, technical proficiency, and a customer-focused approach to problem-solving.

Responsibilities

• Provide first-line technical support to end users via phone, email, or in person.
• Diagnose and troubleshoot technical issues related to hardware, software, and network infrastructure.
• Collaborate with internal and external teams to resolve and escalated technical problems in a timely manner.
• Manage office IT equipment, including procurement, inventory management, and maintenance.
• Install, configure, and maintain computer systems, mobile devices, and software applications.
• Document technical solutions and create knowledge base articles for future reference.
• Perform regular system updates and maintenance tasks to ensure optimal performance.
• Assist in the planning and implementation of IT projects and initiatives.
• Stay up to date with the latest technologies and industry trends to provide innovative solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field.
• Proven experience in technical support or IT helpdesk role is preferred.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Experience with Mobile Device Management and configuring polices are a plus.
• Familiarity with Identity and Access Management (IAM) concepts and technologies is preferred.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Systems Engineer) are a plus.
• Prior experience with ticketing systems and remote support tools is preferred.
• Travel to other office locations within Europe will be required in this role.
• Must be proficient in English, proficient in French also is a plus.

Working at XBTO

The dynamic team at XBTO is made up of some of the best talents in digital assets, traditional finance and technology. We work in a collegiate environment with relentless focus on our mission and team. We’re looking for individuals who share the same values and principles such as:

• Entrepreneurial spirit - Takes ownership showcasing a high-degree of drive, perseverance and accountability to achieve our goals
• Trust & integrity - Exemplifies the highest ethical and professional standards to serve our clients
• Collaboration & care - Genuinely cares about other team members and champions working as one team
• Humility and candor - Showcases openness to the diverse ideas and perspectives of co-workers and seeks to receive and give constructive feedback
• Innovation & knowledge - Stays abreast of the dynamic industry, pursues opportunities to anticipate the evolving needs of our clients
• Risk and compliance mindset - Demonstrates a commitment to compliance and appropriate sensitivity to risk and control related issues

Our hiring process

In compliance with applicable law, all persons hired will be required to verify their identity and eligibility to work and to complete employment eligibility verification and background checks.

XBTO is an equal opportunity employer. We seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.