Property Director Reservations Manager

Large Headoffice is looking for suitable candidate to fill the position as Reservations Manager to manage Reservations staff at our various properties. Purpose of the Position · To Supervise a team of Property Reservationists Key Performance Areas · Ensuring that daily, monthly and annual targets are met. · Monitor and Report on daily stats and performance · Mentor and coach staff daily to ensure maximum efficiency and productivity · Analysing reports and identifying problem areas which need immediate corrective action Competencies Required · Target driven · Accurate, organised and able to multitask · Excellent communication skills (verbal and written) · Bilingual would be an advantage · Strong customer services orientation and influencing skills · Excellent interpersonal skills · Well presented with excellent elocution and conscious of brand representation · Ability to work under pressure · Dependable · Experience · MS Office and Electronic Mail · Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management · Knowledge of call centre Management systems e.g. Genesys or similar · Matric and minimum 2 years experience in a call centre environment Pr Previous Contact Centre / Call Centre Supervisory experience / Hotel Reservations Management

Location: eThekwini, ZA

Posted Date: 5/16/2024